Viking has prolonged its non permanent suspension of operations for all river and ocean cruises by December 31, 2020. All cruises are cancelled by that day, with payment insurance policies outlined beneath.
In its community statement the line stressed that in March 2020, it was the to start with cruise line to temporarily suspend operations of river and ocean cruises. “Our dedication to our family members of visitors and employees is that their safety and perfectly being is constantly our top priority,” the line’s statement reported, including that “in that spirit” it had prolonged the “pause” by the conclude of the 12 months.
“If itinerary modifications are expected, impacted visitors and their travel brokers are notified specifically by Viking Customer Relations,” the line’s on the web statement reported.
Letter from Hagen
In addition, this 7 days Viking published a guest letter on the web from Torstein Hagen, chairman of Viking, and loaded an on the web movie information.
In the letter, Hagen reported he could not have imagined in March that by August the line would nonetheless not be sailing. That reported, Hagen stressed that “every day I am inspired by the scientific developments toward COVID-19 therapeutics and a vaccine.” But, Hagen also reported that “new functions have revealed us that the recovery from this pandemic will be sporadic, and the skill to travel freely across borders stays some time away.”
When the U.S. Point out Department has lifted some travel advisories for Individuals, many countries are nonetheless restricting holidaymakers, he noted: “As eager as we may possibly be to get again to checking out, for now, global travel have to wait around.”
On August five, Viking celebrated its 23rd anniversary. It started operations in 1997 with four river ships, and today is a quite different, a lot more substantial business that operates ocean, river and (before long to be) expedition cruises.
“But 1 matter has not adjusted in the past two a long time,” reported Hagen. “Due to the fact Viking’s quite to start with day, our dedication to the safety and welfare of all those onboard our vessels and to our mission—to supply ordeals that target on the destination, allowing you to examine the world in comfort—has in no way wavered. I have reported in advance of that we will only sail once more when it is harmless to do so. We are a personal, closely-held business, which usually means we do not have to rush the selection to return to service.”
In extending the non permanent suspension of cruises by year’s conclude, Hagen reported that by that point, “we imagine the world will be in a better situation, and global travel will be considerably less difficult.”
Future Cruise Voucher
For visitors on cancelled voyages, Viking is providing a one hundred twenty five percent Future Cruise Voucher. It covers one hundred percent of monies paid out to Viking, plus an supplemental 25 percent value.
Viking stated that the included value enables visitors to enhance their future trip—perhaps by touring in a different time including a pre- or write-up-cruise extension upgrading the stateroom classification upgrading to business course air or even deciding upon a different itinerary for 2021 or 2022.
The one hundred twenty five percent Future Cruise Voucher has some exceptional and enhanced terms. For example, it truly is absolutely transferable, allowing tourists to gift it to an individual. It can be used inside of the future 24 months to any river, ocean or expedition cruise. If visitors are unable to use the voucher by the expiration day, they can return the expired voucher to Viking, and the line will send out a dollars refund equal to the primary quantity paid out to Viking.
In addition, any vouchers that had earlier been used to the now cancelled reserving were mechanically reinstated, are legitimate for 24 months and are obtainable for the guest’s rapid use. If consumers use their voucher and rebook their cruise by August 31, the line’s Threat-Free Warranty applies. That usually means visitors can change their plans up to 24 hrs prior to departure.
Alternatively, if guests prefer a dollars refund above the included-value voucher, they can get that but the ask for have to be produced in advance of August 24, 2020.
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