The WiT Podcast – Episode 37: Fernando Gibaja, Normal Supervisor, Capella Singapore
15/09/2021,
by WiT,
in Distribution,
Highlighted,
Promoting,
Areas,
Sectors,
Social,
The WiT Podcast

How a lifestyle of journey prepared this hotelier for this period of time of no vacation, dogs and all

THERE was a moment through Covid-19 when Fernando Gibaja wished to toss in the towel. It was the really very first working day when Capella reopened, and breakfast turned into a nightmare. “Honestly, I consider it was the most tough days that I have in my life. There was a moment that I was pondering like, I stop, I are not able to do it. It was seriously rough.”

It learnt
its lesson fast while and 24 hrs later on, changed the way it served breakfast.
Now, breakfast is functioning like clockwork. “Ask any standard manager, or any food items
& beverage director, we hardly ever believed in our lives that we could do 400,
600, 700 breakfasts, a la carte – we by no means considered of that,” claims Gibaja.

It is this
time period of firsts, experimentation and adaptation that has retained the Madrid-born
hotelier energised the previous 20 months.

From a
interval of uncertainty – not knowing what would come about when the pandemic initially
occurred – to now its finest interval of creativeness, Capella is taking pleasure in nutritious
raises in average day by day costs and RevPar, thanks to the massive array of
routines and ordeals that its team has put together to faucet the staycation
market place.

“We have
much more than 40 things to do that we have done about the earlier number of months. I’m very
lucky to have a crew comprehensive of creativeness, inspiration and willing to do factors.
You can not think the strength of the people today when it arrives to creative imagination –
actually, it is outstanding.”

He adds,
“We have attendees who have been with us more than seven to 10 times in just one-and-a-half
years, to the stage that a lot of people today ended up inquiring, what are the routines that
you are heading to have for the reason that based mostly on that, I will make my scheduling.”

1 industry
it has garnered a name for is its “Pawcations” wherever attendees provide their
“furkids” for villa stays. Being a canine lover himself, Gibaja claims, “I usually
say to the team, if you want to gain the coronary heart of the relatives, seem just after the
kids as perfectly as the fur young children.”

Picture,
he suggests, a lovely bed ready for the fur young children, with their title on it, as
properly as features. “We take care of them like a different member of the household.”

This go
from just advertising a room to developing ordeals has been a development in the making
for a few of years, he states, adding that the strategy of luxurious has come to suggest
unique matters right now. In the earlier, he states, it was about services and recognition
but now it is about having fantastic WiFi, privateness and timing.

But as
significantly as the sector is chatting about contactless at this minute, because of to Covid
problems, Gibaja says men and women are completely ready to return to bodily occasions and to be
with folks. “I feel individuals are so weary of virtual conferences – the sum of
requests that we have for teams to do bodily conferences and gatherings in the
hotel, you can’t consider it.”

In this
episode, Gibaja also shares the lessons he learnt from a Paolo in Mexico, his
secret walk with his puppy, Kala, in Sentosa which saved him sane, as well as
exactly where to uncover the greatest seafood in the planet.

Have a listen.