Amstelveen – WEBWIRE

“We are incredibly excited to customise our equipment to replicate Virgin Atlantic’s very long-haul network and its industry-main purchaser practical experience.”

KLM Royal Dutch Airlines (KLM) and Boston Consulting Group (BCG), recognized jointly as the KLM-BCG partnership in electronic airline functions, have been appointed by Virgin Atlantic Airways to help the airline with optimising and digitising its functions around the globe.

The KLM-BCG partnership, based mostly on their shared vision of driving built-in decision creating in airline functions, has designed, carried out, and promoted a suite of condition-of-the-artwork Operations Conclusion Support (ODS) equipment based mostly on synthetic intelligence (AI), device discovering, and sophisticated optimisation techniques. These equipment will maximize operational functionality for Virgin Atlantic by aiding the two on the working day of functions and in the organizing section. To minimise the number of disrupted travellers (e.g. limiting the number of missed connections) these equipment will counsel how to regulate last moment gatherings this kind of as lousy climate by combining info on obtainable fleet, passenger travel ideas, upkeep schedules, crew schedules, and gate availability. In addition these equipment will support in developing a flight plan that is intended to minimise delays by predicting in which disruptions in the network are most likely to happen.

An in-home ODS staff, consisting of company companions, info experts, and software program engineers will be set up at Virgin Atlantic. This staff will be dependable for the continuous enhancement of the equipment in the very long run as nicely as the progress of new equipment and use scenarios. They will act as a liaison with other key stakeholders in the operation this kind of as crew, upkeep, and ground, to make sure the best cross-functional trade-offs are manufactured.

“We are incredibly excited to customise our equipment to replicate Virgin Atlantic’s very long-haul network and its industry-main purchaser practical experience. In addition we glimpse forward to helping bring in, educate and onboard the electronic skills that will even further create and grow our alternatives when carried out.”

“Adding Virgin Atlantic as our purchaser is another step in the direction of our mission to set up KLM-BCG as the international leader in electronic airline functions, enabling formidable airways to realize their operational targets” Sander Stomph, VP Operations Conclusion Support at KLM and Dirk-Maarten Molenaar, Controlling Director and Lover at BCG

“It’s an very remarkable time for Virgin Atlantic’s functions staff. We are delighted to be partnering with KLM-BCG, to make sure that our clients appreciate their journey as smoothly as possible. Via KLM-BCG’s system, our staff can deliver main operational functionality based mostly on speedier, smarter choices, supporting our journey to getting to be the most loved travel company.”

“A new Operations Selections Support staff will make sure that we place our clients first each individual time during operational disruptions by leveraging advanced operational info and developing many flight scenarios.” Phil Maher, COO of Virgin Atlantic Airways


Launched in 2018, KLM and BCG joined forces in digitizing airline functions. The KLM-BCG partnership in electronic airline functions features a suite of equipment that make improvements to the operational performance of airways. By combining info with today’s sophisticated analytics, AI and device-discovering expertise, advanced operational concerns are solved for airline clients throughout the earth.

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