Etihad Airways is set to embark on a big electronic transformation next the signing of a landmark multi-year deal with Amadeus.
As aspect of the deal, Etihad will implement the entire Amadeus Altéa PSS suite, like net scheduling, profits management and merchandising, information management and passenger servicing methods.
These technological know-how products and solutions will be customised for Etihad more than the coming years and will boost the experience of company, staff, vacation brokers, Etihad Guest customers and corporate clients.
Attendees will see new world wide web and mobile channels powered by Amadeus Digital Knowledge suite, featuring the most straightforward consumer encounter attainable to purchase flight tickets and regulate bookings.
State-of-the-art retailing capabilities will be designed collaboratively using device mastering to provide friends with bespoke offerings and personalise their journey practical experience.
To modernise retailing capabilities throughout income channels, Etihad has also signed for Amadeus Altéa NDC (New Distribution Ability) and will get the job done with Amadeus to distribute personalised journey delivers to attendees.
Etihad will make its whole variety of NDC offers obtainable to Amadeus vacation sellers, permitting brokers to see the characteristics of Etihad’s award-successful products a lot more transparently and the ancillaries that can be bought.
Mohammad Al Bulooki, main operating officer, Etihad, reported: “The aviation field is heading through a digital revolution, and Etihad Airways is dedicated to being at the forefront of that adjust.
“With Amadeus as a husband or wife, Etihad’s guests will be in a position to appreciate the greatest consumer working experience achievable as they ebook and handle their flights, with the capability to customise their vacation to an unprecedented level.
“Etihad is also fired up to press NDC ahead as a means to provide a considerably richer, pertinent and dynamic searching practical experience to our trade partners, and Amadeus is the excellent spouse to assistance that method.”