Outside of research into pricing and availability, consumers are at ease with transferring other aspects of their acquire journey on the net much too. For illustration, 66% say they are at ease enduring the auto (function highlights, walkarounds) wholly on the net or with a mix of on the net and offline.5

Customers also want answers to related inquiries in progress of browsing a dealership, so they can make the most of their time. When questioned why they achieve out to dealers in progress:

  • forty eight% preferred to respond to inquiries about styles or functions.
  • forty eight% preferred to respond to inquiries about pricing or financing.
  • forty% preferred to examine inventory or availability.six

Bringing the dealership experience residence

The showroom ground will nonetheless play an important function, but individuals are hunting to get extra done on the net or at residence in advance of arriving in-particular person. Due to the fact they now do so considerably research on the net, the ordinary auto shopper only helps make one.5 dealership visits these times.seven But when it will come time to acquire the vehicle, they’re nonetheless expending an ordinary of 2 hrs and forty six minutes at the dealership, according to a Cox Automotive research. Most of that time is spent filling out paperwork and working with financing. And the lengthier they commit, according to the report, the extra pleasure declines.