Considering the fact that the begin of the COVID-19 (coronavirus) disaster, Brussels Airlines was pressured to terminate on ordinary eighty three per cent of its scheduled flight software, impacting the journey strategies of three million of its travellers. The pandemic and the globally journey limits caused a a few-month grounding of the airline’s fleet (from March 21 until eventually June fourteen).

As a outcome, Brussels Airlines experienced to terminate a lot more than 36,000 flights in overall because the begin of the disaster, which led in that exact same time period to a lot more than 1 million phone calls to the airline’s support center. For comparison, in the whole year of 2019, the Brussels Airlines support center managed 400,000 phone calls. In overall, the airline gained so far refund requests of a value of 122 million euro.

Brussels Airlines now says it has worked on a solution to speed up the procedure of the refund managing and is having to pay out numerous 1000’s of refunds for every day. So far, 31 per cent of all refund requests have been processed and the airline expects to solve the bulk of the refund backlog by the finish of October, with the exception of the a lot more intricate requests, this kind of as bookings involving numerous airlines.

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“We are perfectly knowledgeable that the very last weeks and months have been particularly difficult for our travellers influenced by agenda changes or flight cancellations and we sincerely apologize for the inconveniences caused by overloaded get in touch with centers and delays in phrases of our response time, specifically for the processing of ticket refunds. But rest confident, each and every passenger who is entitled to a refund and who used for it, will be reimbursed inside of the coming weeks,” mentioned Dieter Vranckx, CEO of Brussels Airlines, in a press statement.

Brussels Airlines is asking consumers who have already submitted reimbursement requests to not get in touch with the airline on this subject in buy to retain the telephone strains open for consumers who would like to journey in the close to potential.

Travellers keeping a Brussels Airlines ticket booked in advance of August 25, who postponed their travels or whose flight was cancelled, have overall flexibility to use the value of their ticket later on. They have until eventually January 31, 2021, to get hold of the airline to e book a new flight. The new journey can acquire put until eventually December 31, 2021. Considering the fact that 25 August, all recently booked tickets stay flexible and can be changed many moments free of charge of cost.

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