Bombardier Aviation declared these days the new appointment of Marc Rivest as General Supervisor of its award-winning Services Heart in Dallas.
A devoted member of the Bombardier Aviation Client Working experience team for much more than two a long time, Marc has honed his management expertise by keeping various operational roles in Canada, the United States and abroad, building him preferably suited to direct Bombardiers entire world-course Services Heart in Dallas.
I am particularly pleased to have Marc top our Dallas Services Heart team and working to strengthen the performance and top quality control of this crucial shopper service facility, explained Jean-Christophe Gallagher, Vice President and General Supervisor, Client Working experience, Bombardier Aviation. Marc is keenly centered on his objectives of decreasing aircraft turnaround time and increasing total shopper satisfaction, and I know he will perform tirelessly to supply the most effective service expertise for our prospects.
Marc has held a selection of essential shopper-facing roles inside Bombardier, which include that of Client Account Supervisor at the Laurent Beaudoin Completion Centre in Montreal Supervisor, Preowned Plane Maintenance in Dallas and most a short while ago, Supervisor, Subject Services for Western North The united states and Latin The united states. He also holds a degree in Plane Maintenance, starting his aviation occupation as an aircraft mechanic, giving him a special viewpoint in comprehending the important demands of Bombardier prospects.
The Dallas Services Heart is among the the 9 entire world-course service facilities in the Bombardier Aviation assist community, performing qualified servicing and modifications on much more than 1,seven hundred Learjet, Challenger and World aircraft in the previous 10 a long time.
In 2020 alone, the facility has remained active throughout the COVID-19 pandemic, performing five (five) important inspections and five (five) essential modifications, which include two Advertisements-B upgrades and a Challenger 604 Pro Line Fusion installation, among the many other folks.
This essential strategic appointment builds on Bombardiers ongoing determination to offering prospects with the most effective service expertise in the business aviation sector. Bombardiers worldwide assist community, which include service facilities, Mobile Reaction Teams (MRT), and Client Reaction Heart supply prospects with efficient, adaptable and inventive aftermarket solutions to retain their aircraft prepared and obtainable.
With important Services Heart growth tasks in Singapore, London and Florida, ongoing enhancements to its item offerings, MRT teams, sections expert services and much more, the Bombardier Client Working experience team proceeds to supply the assist expertise prospects demand and should have.
With virtually 60,000 employees across two business segments, Bombardier is a global chief in the transportation sector, creating modern and recreation-modifying planes and trains. Our goods and expert services supply entire world-course transportation experiences that set new standards in passenger convenience, strength performance, trustworthiness and security.
Headquartered in Montreal, Canada, Bombardier has manufacturing and engineering websites in over twenty five nations around the world across the segments of Aviation and Transportation. Bombardier shares are traded on the Toronto Stock Trade (BBD). In the fiscal 12 months finished Dec. 31, 2019, Bombardier posted revenues of $fifteen.8 billion. Information and facts at bombardier.com or abide by us on Twitter @Bombardier.
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